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Start by searching for accommodation by destination, price, or amenities. Each listing brings together useful information before you book. The main steps are:

• Search for a property using filters such as location, price, and amenities
• Review listing details, reviews, and photos
• Book securely through our platform and contact your host to arrange check-in
• Enjoy your stay and feel at home

To list a property, prepare accurate photos and a description, then enter your availability and conditions. Once it is published, you can receive booking requests:

• Create your listing with photos, a description, and available amenities
• Set your terms (price, house rules, availability)
• Publish your property and receive booking requests
• Welcome guests and share a unique experience with them
• You can also verify your profile to reassure guests and increase your bookings

Guests should be able to trust the photos and information in a listing. Before publication, the property must meet these criteria:

• Cleanliness and upkeep: the property must be clean, well maintained, and match its photos
• Safety: the property must comply with safety standards (locks, smoke detectors, etc.)
• Authenticity: Séjour favors distinctive properties that reflect the destination
• Transparency: descriptions and photos must be accurate

Before booking or welcoming a guest, several features help you understand whom you are dealing with and the conditions of the stay. Séjour provides:

• Profile verification: hosts and guests can verify their identity with documents
• Ratings and reviews: read other users' experiences before booking
• Secure payments: transactions go through our platform to help prevent fraud
• Responsive customer support: our team is available 24/7 if you need help

The refund depends on when you cancel relative to check-in. The closer the date, the smaller the refundable portion:

• More than 7 days: refund of 100% of the eligible amount
• Between 7 and 3 days: refund of 50% of the eligible amount
• Less than 3 days or no-show: no refund

If the host cancels, you receive a full refund (100%). The host may face penalties such as suspension or reduced visibility.

Yes. If the property is clearly different from the listing, uninhabitable, or unsafe, you can request a refund. Report the issue promptly and provide evidence:

• Contact Séjour sn immediately at contact@sejour.sn
• Provide evidence within 24 hours of arrival
• Séjour sn will decide on your request within 5 business days

Transactions are secured and processed exclusively through the platform. For the exact list of payment methods, see the Terms of Use or contact customer support.

For changes or cancellations, contact your host directly through the platform. If you have difficulty, email contact@sejour.sn and include your booking number.

Hosts must publish accurate listings and honor bookings. Guests must respect the property and the rules provided. Responsibilities include:

• Hosts: ensure listings are accurate, comply with regulations (planning, tax, safety, etc.), and ensure the booked property is available
• Guests: respect the property and host's conditions, and refrain from damage or inappropriate conduct
• Everyone: do not publish unlawful, offensive, or discriminatory content

Séjour sn collects identity details (surname, first name, date of birth), contact details (address, email, telephone number), connection data (IP address and logs), booking and transaction information, and banking data through secure providers. We use this data to manage accounts, bookings, and payments, improve our services, prevent fraud, and meet legal obligations.

You can ask to see or correct the information Séjour holds about you. You can also request deletion or transfer of your data:

• Right to access your data
• Right to rectification
• Right to erasure
• Right to data portability

The retention period depends on the type of information. Booking data is kept longer to meet accounting requirements:

• User data: 5 years after the last activity
• Booking data: 10 years (accounting requirements)
• Cookies: up to 13 months

A cookie is a small text file stored on your device while browsing. Séjour sn uses essential cookies (site operation), performance cookies (audience measurement), personalization cookies (remembering your preferences), and advertising cookies. On your first visit, a banner lets you accept or reject some or all cookies.

Describe your situation and include your booking number if it concerns a refund. You can contact our team by:

• Email: contact@sejour.sn (include your booking number for refund requests)
• Post: SEJOUR.SN SAS – Amitié 1, Bourguiba, Immeuble Ecobank, Dakar, Senegal
• Our customer support is responsive and available 24/7 to help

For a complaint, email contact@sejour.sn with the subject “Refund request + booking number”. You will receive a reply within 48 hours. If you disagree with how your personal data is handled, you can also contact Senegal's Personal Data Protection Commission (CDP).