How your data is handled
Here you can find what information we collect when you use Séjour, why we use it, and who it may be shared with. We also explain how long it is kept and how to exercise your rights.
Data we collect
The information we collect depends on the services you use on Séjour. It includes details about your account, bookings, and conversations with our team.
- Identity details: surname, first name, date of birth
- Contact details: address, email, telephone number
- Connection data: IP address and logs
- Information about your bookings, stays, and transactions
- Banking information (through secure payment providers)
- A pseudonymous browser identifier (fingerprint) generated from technical signals such as screen resolution, fonts, and time zone for statistical analysis and fraud prevention. It is stored in session storage and does not directly identify a person
- Information relating to reviews, complaints, or communications with customer support
Technical data helps us understand how the site is used and prevent fraud. Information needed for payment is handled by secure providers.
Why we use your data
We use your data to provide the services you choose, from managing your account to following up on your stay. It also helps us improve and secure Séjour.
- Create and manage your account
- Manage bookings and payments
- Maintain our relationship with hosts and guests
- Improve our services and prevent fraud
- Meet legal obligations (tax, security, anti-money-laundering)
- Offer targeted marketing or advertising (if you have consented)
We offer marketing and targeted advertising only if you have consented.
Legal basis for processing
Each use of your data has a legal basis suited to its purpose. Managing a booking, for example, does not rely on the same basis as sending marketing offers.
- Performance of a contract (managing bookings)
- Compliance with legal obligations
- Séjour sn's legitimate interest in preventing fraud and improving the service
- Your consent (for marketing or marketing cookies)
Sharing data
Some information must be shared to provide the service you use, especially when a booking involves a host or payment provider. Other disclosures may be required by law.
- Hosts with whom you have booked
- Our technical providers (hosting, payment, customer support)
- Tax, judicial, or administrative authorities when legally requested
Séjour sn ensures that its partners provide an equivalent level of protection.
How long we keep data
Not all information is kept for the same period. Booking records, for example, must remain available longer to meet accounting requirements.
- User data: 5 years after the last activity
- Booking data: 10 years (accounting requirements)
- Cookies: up to 13 months
Data security
We use technical and organizational measures to protect the confidentiality and integrity of your data. These measures limit unauthorized access and the risk of loss or alteration.
Your rights
You can ask what information we hold about you and exercise your rights regarding personal data:
- Right to access your data
- Right to rectification
- Right to erasure
- Right to object to or restrict processing
- Right to data portability
To exercise your rights: contact@sejour.sn
Cookies
Cookies and similar technologies serve several purposes as you browse the site:
- Improve your experience
- Produce audience statistics
- Offer tailored content and advertising
You can manage your preferences using the cookie banner.
Complaints
If you disagree with how your data is handled, you may file a complaint with Senegal's Personal Data Protection Commission (CDP).
Contact
SEJOUR.SN SAS – Data Protection Officer
Amitié 1, Bourguiba, Immeuble Ecobank, Dakar